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Return and Exchange Policy: You are required to notify us within 48 hours by phone call or email if there is any missing parts or damage to your product. There will be a 25% restocking fee on any items approved for return. We will accept merchandise for return or exchange only within 21 business days of receipt, provided that the merchandise is in original condition. Exchange is for same item only - if same item is not in stock, item may be credited towards one of equal or greater value. FDI International, Inc. does not pay the shipping fees to return the item to us, all In-Store pick ups must be returned to FDI Salon for service, exchange or warranty. Delivery and assembly charges are non-refundable and the customer is responsible for any fees. The customer should keep ALL original boxes and packing material because the customer is responsible for providing proper packaging and may be held responsible for any additional shipping fees (repackaging, etc).