Hairdressing Salon Furniture, Salon Equipment and More at FDI International

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Factory Direct Prices!
Monday-Friday 9am-6pm
Toll-Free 866-384-9094

Customer Service

 

Flight Reimbursement 

Exchanges, Returns, Cancellations and Refunds

Shipping Damages

 

Curbside Delivery

Care and Maintenance



***NOTICE*** Estimated delivery time is ONLY an estimate. We cannot guarantee delivery time. Once it leaves our facility, delivery is out of our hands, and the responsibility of FedEx or the freight carrier.  We cannot guarantee a pickup time from our facility. Every item that leaves our facility has insurance, and in order to file a damage claim (if damaged upon arrival) you only have a 48 hour window to file the claim or it will be denied. If we are not notified by you, the customer, within 48 hours we cannot file a damage claim and cannot be held liable for damages.

Shipping & Delivery

Our preferred carrier is FedEx. All shipping charges are prepaid and added to the invoice. We do not ship C.O.D. For certain heavy items we use  Freight carriers. The  Freight shipping charges, where applicable, are added to your invoice. Orders that must ship by freight take five to seven business days. Shipping for items via freight will have an additional charge. Delivery is available to physical addresses in the lower 48 states. (Sorry, no P.O. Boxes or freight forwarders.) Transit time is 5-7 business days once your order has been processed. Extra charges may apply for delivery after business hours or on a weekend. Expedited shipping is not available on freight orders.


C.O.D.

No C.O.D. service is available. All merchandise has to be prepaid before shipment is made.

Purchase Orders
We do not accept purchase orders.  All merchandise must be prepaid in full before delivery.


Ordering

After your order has been sent to FDI International, Inc., you will receive an email: Order Confirmation email - this email will be sent to you within 1 business day of submitting your order. It is a confirmation that your order has been received in our order processing system. Included with this email will be an invoice. This is confirmation that your order has been accepted and processed (or refused) by FDI International, Inc.

We can also accept orders by email: sales@fdisalon.com or by Fax: 770-840-0719.  You may want to give us your credit card information on the phone at 770-840-0718. We do NOT recommend to send credit card information via fax or email.


Changing your Order

All undeliverable address packages that return to us are subject to a restocking fee at our discretion which shall not exceed the purchase price of the undeliverable goods. In the event Purchaser refuses to accept goods ordered, it will be liable for cancellation charges. Refused orders are subject to a restocking fee at our discretion plus any storage and freight charges incurred for non-acceptance of shipment. If delivery address is changed after order is already in transit, customer is responsible for all reconsignment and redelivery fees.


NOTICE: By buying on fdisalon.com  you agree to accept the Manufacturer's Conditions of Sale when applicable

Storage Fees
Any items left at our facility is subject to a $10 per day storage fee after 30 days. This fee is due upon pickup of item. If fee is not paid, item will not be released.

Important Ordering Information

FDI International, Inc. is not responsible for broken, damaged items or missing parts beyond the 48 hour window. All broken/damaged item/missing parts are to be reported to Customer Service within 48 hours of receipt.  Anything beyond this timeframe is the responsibility of the buyer.

Due to your PC settings, actual colors may slightly differ from samples shown. The colors of woods may suffer slightly changes when exposed to light, therefore it is difficult to have the same color shade overtime. Both woods and varnishes could not be guaranteed identical overtime, as they may differ according to different supplies.

Some product parts, like armrests or other structural elements, are manufactured in solid wood while general furniture is finished in plywood. Therefore, even if the material and the color are the same, it will be impossible to have identical color shades and visual effect. Some of our bases, armrests and structural elements are made with molds. Possible surface imperfections, due to the porosity of the material, have not to be complained. The height of the chairs is always indicative, since it depends on the selected base.

Dimensions of products are indicative and taken from manufacturer literature. Refer to dimensions in centimeters for real dimensions. Slight differences from dimensions shown may occur and have not to be complained. The manufacturers reserve the right to improve or change the products without notice, soslight differences from pictures shown have not to be complained.

Orders for special products cannot be canceled or changed.

Both FDISalon.com and the manufacturers are not responsible for the non-execution, irregularity or delayed deliveries affected by any cause of forces of nature as well as in the event of modifications required by the purchaser. The terms of delivery are not binding and contingent to the availability and production capacity of the factory at the time of the commission. In any case, the purchaser will no be entitled to damages of any kind. FDI shall not be liable, under any circumstances, for consequential or incidental damages including, but not limited to, labor costs, injury due to misuse or abuse of product, or loss of profits arising in connection with the use of or inability to use products purchased with FDI.  No parts will be provided without photographic evidence of the defect.  The warranty on products are non-transferable.

The goods remain property of the Seller until payment is fully made.

FDI International is not responsible for catalog or website errors. Prices and availability of all products subject to change at any time.

Changes in Design

We reserve the right without notice to modify, change, alter and improve any designs to our equipment and supplies

 

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